A guarantee is provided for goods in our store confirming the obligation that there are no factory defects in the product. Warranty is provided for a period of 12 to 36 months depending on the product model. The warranty period is indicated in the description of each product on our website. Confirmation of warranty is the warranty card which is equipped with each product.

Please check the completeness and absence of defects in the product upon receipt (completeness is determined by the product description or its operation manual).

Where to go for warranty service?

Addresses and phone numbers of service centers are indicated on the warranty card.

The right to a free warranty service is given by a warranty card stating:

  • Model;
  • Warranty period;
  • Date of sale of goods.
  • Please keep it for life.
  • The repair period is determined by an authorized SC.

Can I exchange or return an item?

Yes, you can exchange or return the goods within 14 days after purchase if you have not used the goods. ATTENTION! If you have opened a product and used it, it cannot be returned and exchanged.

To use this feature, please make sure that:

  • The product was not in use and has no signs of use: scratches, chips, scuffs, on the phone’s counter for no more than 5 minutes of calls, the software was not changed, etc.
  • The goods are fully equipped and packaging integrity is not violated; All labels and factory markings are saved.

Where and how can I make an exchange or refund?

When returning the goods you need to have a passport with you. We will refund the money on the day the product is returned or, in the absence of money at the checkout, no later than 7 days later.

If you live in another city, you can send the goods back using the local delivery service. If the product has its presentation and packaging, we will exchange it for you or refund the money.

Exchange and return of goods of good quality is carried out at the buyer’s expense within 14 days from the date of sale, provided that the presentation of the purchased equipment, packaging, and the presence of documents confirming the fact of purchase are preserved.

The service center cannot repair my product during the warranty period:

If during the warranty period the goods that you bought from us are out of order due to the fault of the manufacturer and cannot be repaired at an authorized service center, we will exchange the goods for a similar one or refund the money.

For this, please provide us:

  • Goods with a complete set;
  • Warranty card;
  • Document confirming payment;
  • The conclusion of the service center with a note that the product has a “significant drawback”.

When is the warranty not available?

The service center may refuse warranty repair if:

  • The safety of warranty seals is violated;
  • There are mechanical or other damage that arose as a result of intentional or reckless actions of the buyer or third parties;
  • Violated the rules of use set forth in the operating documents;
  • Violated the rules of use set forth in the operating documents;
  • an unauthorized opening, repair, or internal communications and product components were changed, or the design or layout of the product was changed;
  • The warranty card is incorrectly filled out;
  • The serial or IMEI number in the product’s memory has been changed, deleted or cannot be set.

Warranty does not apply to the following malfunctions:

  • Natural wear or depletion of a resource;
  • Accidental damage caused by the customer or damage resulting from neglect or use (exposure to liquids, dust, ingress of foreign objects, etc.);
  • Damage due to natural disasters (natural phenomena);
  • Damage caused by an emergency increase or decrease in voltage in the mains or improper connection to the mains;
  • Damage caused by defects in the system in which the product was used, or resulting from the connection and connection of the product to other products;
  • Damage caused by improper use of the product or in violation of the operating rules;
  • Software that is not included with the product;
  • Preservation of information on the hard disk.

You can exchange or return the goods within 14 days after purchase. This right is guaranteed to you by the Consumer Protection Act.

To use this feature, please make sure that:

  1. THE PRODUCT HAS NOT BEEN IN OPERATION
  2. The product has no signs of use: scratches, chips, scuffs.
  3. The goods are fully equipped and the integrity of the packaging is not violated (there are no gaps in the box and inner liners)
  4. All labels and factory markings are saved.

* If the goods are of INadequate quality (defectiveness is revealed), we will exchange for goods of good quality

  1. The presence of marriage is carefully checked by our experts.

* If the product does not meet the above requirements, the store has the right to refuse the exchange or return procedure

 

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